Parvez

POC (Proof of concept)

Fitness & Wellness mobile application (B2C)

About the POC

Fitnees Mobile application that effortlessly combines different elements of user health journey, such as access to personal trainer, medical records, smartwatch data, diet plans from nutritionist, and weight measurements, all within a single, convenient platform.

1. Solution Brief

Solution Brief: Integrated Health and Wellness Mobile Application

Objective: The primary objective of HealthHub is to empower users to take control of their health journey by seamlessly integrating essential components, such as personal training, medical records, smartwatch data, nutritionist-prescribed diet plans, and weight management into a single, user-friendly platform. This application will promote a holistic approach to health and wellness.

Key Features

Personal Trainer Integration

  • Connect with certified personal trainers who can design customized workout routines.
  • Access video tutorials and fitness plans tailored to your fitness goals.
  • Track progress and receive real-time feedback from trainers.

Medical Records Management

  • Securely store and manage your medical records, prescriptions, and health history. Get medication reminders and appointment notifications.
  • Share relevant medical information with healthcare professionals when needed.

Smartwatch Data Sync

  • Seamlessly sync data from popular smartwatches and fitness trackers.
  • Monitor heart rate, sleep patterns, step count, and more.
  • Receive insights and trends to make informed health decisions.

Nutritionist-Prescribed Diet Plans

  • Consult with certified nutritionists for personalized diet plans.
  • Receive meal recommendations and grocery lists.
  • Track your daily food intake and nutritional goals.

Weight Management

  • Log and monitor your weight, BMI, and body measurements.
  • Set weight loss or gain goals and track progress over time.
  • Receive motivation and tips for achieving your target weight.

Social Community

  • Connect with a community of like-minded individuals on their health journey.
  • Share achievements, challenges, and tips for staying motivated. Participate in challenges and competitions for added motivation.

User Experience

Users can access all health-related data and services with a single login.

Customizable dashboards provide at-a-glance insights into your health journey.

Integration with wearables ensures real-time data updates.

Security and Privacy

Implement robust security measures to protect users’ personal and health data.

Comply with relevant data protection regulations to ensure user privacy.

Monetization

HealthHub can offer a freemium model with basic features available for free.

Premium subscriptions can provide access to advanced features and personal coaching.

Target Audience

Health-conscious individuals, fitness enthusiasts, and anyone looking to improve their overall well-being.

2. Scope

Project Scope

The HealthHub project aims to develop a comprehensive mobile application that addresses the growing importance of health and wellness in today’s world. This scoping document outlines what is in scope and out of scope for the application’s design and development.

In Scope

The scope of the HealthHub project encompasses the following key areas:

User-Friendly Interface

  • Design an intuitive and user-friendly interface for the mobile application.

Community and Social Features

  • Create a community aspect within the application for users to connect.

Integration with Health Components

  • Allow users to connect with certified personal trainers. Implement video tutorials and fitness plans.

Security and Privacy

  • Implement robust security measures to protect user data.

Monetization

  • Offer a freemium model with basic features available for free. Explore premium subscription options for advanced features and personal coaching.

Out of Scope

Medical Diagnosis

  • HealthHub will not provide medical diagnosis or treatment recommendations.

Health Insurance Integration

  • Integrating with health insurance providers for claims or coverage information is out of scope for this version of the application.

UX Design Timeline

HealthHub project involves a series of phases and tasks to ensure a user-centered design approach. Here’s a proposed timeline

1-2
Week

Phase 1

  • Research and Analysis

3-4
Week

Phase 2

  • Information Architecture and Wireframing

5-7
Week

Phase 3

  • Visual Design and Prototyping

8-9
Week

Phase 4

  • User Testing and Refinement

10-11
Week

Phase 5

  • Final Design and Handoff

12-
Week

Phase 6

  • Development and Launch

Ongoing

  • Post-Launch

3. Information Architecture

IA

The information architecture for the HealthHub mobile application presented in a hierarchical format.

4. Persona

Background

Name: Sarah

Age: 32

Location: Mumbai, India

Profession: UI/UX Designer

Hobbies and Interests: Art, Latest Technologies, Design, Animation

Goal: Embrace a healthier lifestyle and prioritize wellness.

Demographics

Gender: Female

Marital Status: Single

Education: Bachelor’s Degree in Design

Income: Middle-class

Challenges

Struggles to maintain a consistent fitness routine.

Has a busy work schedule, making it hard to manage health effectively.

Wants a holistic approach to wellness but finds it difficult to coordinate between various health-related activities.

Goals

Improve overall health and fitness.

Access personalized fitness guidance.

Manage medical records more conveniently and Monitor daily health metrics easily.

Psychographics

Motivations: Understand what motivates Sarah to prioritize her health and wellness. Is it to feel more energetic, achieve a specific fitness goal, or improve mental well-being?

Values: Explore her values related to health, such as the importance of balanced nutrition, regular exercise, or preventive healthcare.

Pain Points: Identify specific pain points she experiences in her journey towards a healthier lifestyle.

Tech Savviness

Tech Comfort Level: Assess her comfort level with using technology, including her proficiency with mobile apps, wearables, and smart devices.

5. Sarah's Journey Map

Discovering and Using HealthHub

Stage of the Journey: Activities and Emotions

1. Seeking Health Solutions

Sarah realizes the importance of improving her health and wellness.

She starts seeking a comprehensive health app that can assist her.

Concerned about her health, Sarah discusses her search with her friends who have similar goals.

😕

2. Gathering Recommendations

Sarah’s friends recommend various health apps they’ve heard of or used.

She listens to their suggestions and takes notes.

Sarah is inquisitive and decides to do some research to find the best fit for her needs.

🤔

3. Discovering HealthHub

While researching, Sarah stumbles upon “HealthHub.”

She reads about its features, which include personal trainer integration, medical records management, smartwatch compatibility, and more.

Sarah feels hopeful that “HealthHub” might be the solution she’s been looking for.

😊

4. Downloading HealthHub

Sarah decides to download “HealthHub” from her device’s app store.

As she installs it, she feels optimistic about the positive changes it could bring to her health journey.

Sarah sets up her profile, eager to explore the app’s functionalities.

😃

5. Exploring and Using HealthHub

Sarah opens “HealthHub” and explores its features.

She connects her smartwatch and starts syncing her health data.

Sarah schedules her first virtual training session with a personal trainer.

She uploads her medical records and begins communicating with a nutritionist.

🤩

6. Achieving Wellness

Over time, Sarah experiences improvements in her health and fitness.

She successfully achieves some of her wellness goals.

Sarah feels accomplished and satisfied with the holistic approach that “HealthHub” offers.

She continues to use the app to maintain her healthy lifestyle.

😌

7. Sharing the Success

Delighted with her experience, Sarah shares her success story with “HealthHub” on her social media.

She encourages her friends who were also seeking health solutions to try the app.

Sarah becomes an enthusiastic advocate for “HealthHub”

😊

6. Concept Design

Note: This is a simplified concept design for illustration purposes.

1. Login Screen

2. User Profile
3. Dashboard
4. Personal Trainer Integration
5. Nutritionist Interaction
6. Weight Management
7. Community and Social Features
8. Data Analytics and Insights
9. Notifications and Reminders
10. Search Functionality
11. . Feedback and Reporting
12. Logout/Exit

7. Journey Mock-up content

Sarah logs into the app using her credentials or creates a new profile.

She lands on her personalized dashboard, where she can see her smartwatch data, upcoming training sessions, and reminders.
Sarah decides to find a personal trainer, browses profiles, and schedules her first virtual training session.
Sarah chats with her nutritionist, receives a personalized diet plan, and logs her daily food intake.
records her daily weight measurements and tracks her progress on the weight management screen.
Sarah engages with the community, sharing her fitness achievements and connecting with others.
Over time, she explores data analytics and insights, gaining a better understanding of her health journey
Notifications and reminders keep her on track with her appointments, workouts, and diet plan.
If she encounters any issues or has suggestions, Sarah provides feedback through the app.
Achieving her wellness goals, Sarah logs out, satisfied with her journey towards a healthier lifestyle.

8. Journey Mock-up

HealthHub launch icon, which need to be clicked to launch the application
After clicking the launch icon HealthHub splash screen appears on the screen

Sarah logs into the app using her credentials.

She lands on her personalized dashboard, where she can see her smartwatch data, upcoming training sessions, and reminders.

Sarah decides to find a personal trainer, browses profiles, and schedules her first virtual training session.

9. Service Design Blueprint

Frontstage

User Actions
Download and Install the App
Sign Up/Log In
Personalize Profile
Interact with Dashboard
Download and Install the App
Monitor Weight
Engage in the Community
Log Out/Exit

Onstage

App Features and Functions
Onboarding Process
User Profiles and Authentication
Medical Records Management
Nutritionist Interaction
Weight Management
Community and Social Features
Settings and Preferences
Log Out/Exit

Backstage

Technology
Cloud-Based Servers
Data Storage and Encryption
Authentication Mechanisms
Secure Messaging Platform

Support Processes

User Guides
Help Center

Service Quality and Improvements

Performance Optimization
Security Enhancements

Content Management

Privacy Policy and Legal Information
Content Creation and Management

Cross-Functional Collaboration

Development Team
App Development
UX/UI Design
Personal Trainers
Integration of Medical Records
Virtual Training Sessions

Customer Journey

Dashboard Interaction
Discovery and Onboarding

Metrics and KPIs

User Retention Rate
User Satisfaction Surveys

Touchpoints and Channels

Mobile Device
Smartwatch
Push Notifications
Analytics Dashboard

Service Environment

Internet Connectivity
Smartwatch Connectivity

Customer Actions

Scrolling Through Dashboard
Tapping on App Icons
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